Looking for help building relationships with your most valued customers?
I love working with corporate partners to help them connect and grow relationships with their most important customers. I've been rather successful working with partners in a variety of contexts. My global research partners span a variety of sectors including technology, financial, health, food/fine dining, retail, and entertainment services. Prior to academics, I worked in branding for Ogilvy and Mather in New York, where I helped managed such brands as American Express® and Post Cereal®.
My Research Team’s Recent Successes:
✔ Restaurant Holding Company (1,500+ Outlets)
- Increased Repurchase Behavior by 50% and Program was Launched Nationally by improving post-experience correspondence with the firm’s best customers
✔ National Service Firm and Software Manufacturer
- Increased Spending by 130% for a B2C Service Firm and 39% for a B2B Software Manufacturer by manipulating changes in their post-transaction satisfaction surveys
✔ Global Leader in Technology
- Demonstrated value and saved 250+ Online Support Communities from Deletion